The 'Help with Seeing Off’ Service

The 'Help with Seeing Off’ Service includes meeting and accompanying a passenger who the service has been pre-ordered for by the accompanying person or any third person (instead of the passenger)

An employee of the airport will:

• meet the passenger at the ‘Information Desk’ (Meeting Point) or check-in desks assigned to the flight;
• accompanies the passenger to the transport security area;
• accompanies the passenger to the customs control area, where the passenger independently chooses the ‘green’/’red’ channel to go through the customs control procedures (in case of an international flight);
• accompanies the passenger to the border control area, where the passenger goes through passport control procedures on equal basis (in case of an international flight);
• accompanies the passenger to the gate assigned to the flight or a business lounge (at the passenger’s request);
• provides the passenger information support along the entire route.

The 'Help with Seeing Off’ Service is provided to a departing passenger:

• who has checked in for the flight and received a boarding pass (whether electronically or as a printed version);
• no later than 1 hour before the planned departure time of the flight;
• subject to the passenger having a paid Order.

Cost and Ordering of the Service

Cost per 1 passenger:

Kids up to 2 years of age are serviced free of charge.

The service can be provided to passengers up to 18 years of age only if they are accompanied by a full-age passenger.

You can purchase the ‘Help with Seeing Off’ service using the https://dmestore.ru/see-off link, at the information desk (Meeting Point) on the ground floor of the passenger terminal or at К231 desk in the new segment of the passenger terminal of Domodedovo Airport (international flights) no less than 2 hours in advance of the planned departure time.

If you want to cancel or change your order, please notify us 2 hours before flight departure.

If you cancel your order we will refund you 100% of your payment.